RÉSUMÉ / EXPERIENCE
A career built around people. Business, learning, operations and technology.
Experience
September 2023 –
Associate Faculty Lecturer
National College of Ireland
Lecturing in Business, Management, Sales and IT Systems.
July 2022 – August 2023
Learning Consultant (Hybrid)
Global Operations Learning Organisation – Meta (Facebook)
Hybrid Learning Consultant Role comprising, Standard Learning Consultant Role, Project Manager, Learning Experience Designer & Learning Delivery Partner. Owning projects end to end and actively seeking areas for improved learning and development intervention as well as project managing large training design and delivery initiatives across Scaled Operations.
June 2020 – July 2022
Project Manager
Problem Integrity Operations – Meta (Facebook)
Managing and supporting 3 Trust & Safety problem areas across the social media platforms of Facebook & Instagram.
April 2019 – May 2020
Managed Partners / Agencies Team Lead
Cognizant@Facebook
Specialist team of client support experts dealing with premier tier advertising clients for Facebook.
October 2018 – March 2019
Client Concierge Team Lead
Cognizant@Facebook
Managing a team of client support experts dealing with high priority and high tier advertising clients for Facebook.
July 2018 –
Sales & Operations Management Consultant
Waypoint
I provide consulting to Waypoint on sales and operations strategy. Waypoint is a brand new enterprise collaboration platform, enabling teams to connect to the right people and information throughout the project life cycle – helping to better understand project requirements, develop project buy-in and support, solve problems and manage change.
April 2016 – July 2018
Chief Operations Officer
PlayTank.net
PlayTank is a social collaboration tool, on a mission to democratize innovation. PlayTank enables participants to easily extract components of an innovation concept and reuse them in other solutions.
Sept 2014 – May 2016
Client Services & Operations Managing Director & Founder
WeDevelop Limited
Innovative Web Design and Software development house based in Dublin City. WeDevelop aims to act as a dedicated development partner to make your visions a reality.
April 2013 – April 2015
Co-Founder & Co-Host (Weekly Radio Show)
UpStarts 103.2FM
A weekly special interest radio show for entrepreneurs on Dublin City FM.
Sept 2011 – Sept 2014
Manager & Lead Trainer
Definition Training
Sales and IT training that is relevant and innovative, easy to follow, and tailored to each audience. Training sales, IT and communications.
January 2008 – Sept 2011
Customer Operations Sales & Service Trainer for Vodafone Ireland
Responsible for training customer service reps, team leaders and managers across two busy call centres, primarily in sales and care as well as IT.
June 2007 – Dec 2007
Business account manager for Bitbuzz
Account management, field Sales and marketing, business 2 business, contact management, new business acquisition.
February 2007 – June 2007
Advertising Sales Executive for Spin 103.8FM
Account management, field Sales and marketing, business 2 business, contact management, new business acquisition.
Feb 2006 – Feb 2007
Account Executive for Clearwire Broadband
Account management, field Sales and marketing, event management, contact management.
Feb 2003 – Feb 2006
Retail Sales Consultant for CarphoneWarehouse
Account management, sales and care, tech support, bill management.
June 2002 – December 2002
Sales Associate for Dell Computers
Account management, sales and negotiation, contract management. Sales & Finance to the UK market.
June 2001 – April 2002
Retail Sales Consultant for Meteor Mobile Communications
Account management sales and care insurance and handsets.
Curiosity carries into everything.
Music · Film · Food · Technology · Reading
General
- IMI Certified Professional Trainer
- Certified Professional SCRUM Master – PSM I
- Former host of UpStarts – special interest radio show on Dublin City FM
- Former Finance and Services Officer Trinity College
- 2001–2003 Faculty Convener Engineering & Systems Sciences TCD
- Speaker at CCMA networking events for call centres
Entertainment
- Gaiety School of Acting Performance 2 Year Cert in Advanced Performance
- Member of Company D Theatre Company Dublin
- Loop Group Voiceover Artist for TV & Film
- Various extra work and acting appearances
- Involved in theatre and public speaking work
IT & Communications
- HTML, CSS, PHP & MySQL web programmer
- Various websites created for businesses, charities and educational establishments
- Excellent with electronics & software
- Created various training programmes on mobiles and communications
Charity
- 2 Years Vincent dePaul Society work with Holy Angels Special School
- Fundraising for Temple Street Children’s Hospital as part of Bad Medicine Charity Events
- Organiser and walk co-ordinator for Dublin Zombie Walk in aid of Irish Cancer Society & Barnardos